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Service Coordinator – Dublin

Mason Technology is a wholly owned Irish company established in 1780. The principle activities include the supply and distribution of analytical, laboratory and weighing instruments, whilst also offering a comprehensive after sales service.

Mason Technology is recruiting a Service Coordinator, this is a permanent position offering a competitive salary.

Scope/Overall Summary of Role
The Service Coordinator is a high-level administrative position within our Service Department. The role will focus on day-to-day management of a team of field service engineers and is customer facing with both internal and external clients.

Responsibilities

  • Schedule, plan & log jobs
  • Ensure completion of engineer calls
  • Management of all engineer jobs within the Service software system
  • Pricing and quoting for business
  • Issue & review contract schedule jobs
  • Management of key accounts, building relationships with clients and maximising return
  • Work closely with other departments within the company

Requirements

  • Strong administration skills, and proficient in Microsoft Office
  • Individual must be able to work on their own initiative and also as part of the team
  • Individual should be commercially focused with a proactive attitude
  • Systems orientated and processed driven
  • Ownership and responsibility characteristics are essential
  • Attention to detail with the ability to work in a busy fast paced services environment handling multiple demands at one time
  •  Excellent communication skills including telephone technique
  • Ideally have experience of service coordination.

Salary & Benefits 

• Salary is negotiable, DOE
• Working in a dynamic environment
• Educational Assistance & Support
• Company Pension Plan
• Private Healthcare option
• Social Club
• Employee Assistance Programme for employees and family members
• Fresh fruit available daily in company canteen

Please forward a copy of your CV with cover letter to recruitment@masontec.ie or apply online.

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