Complete Lifecycle Services for your Scientific Equipment
As the leading provider of services to laboratories and production environments across Ireland, Mason Technology has support offerings for each stage of the lifecycle of scientific equipment and software.
Nationwide team of Service Engineers
With the largest team of engineers in the country, our 45 field service engineers carry out their work at the client’s site or from a dedicated Service Centre located at our headquarters in Dublin.
Specialist Product Knowledge
Highly experienced and technically qualified, our service engineers are specialists in the products they service and calibrate. They benefit from ongoing training and upskilling with the manufacturers we represent.
Trusted by 750+ Clients
With 750+ clients trusting Mason Technology, we work with local and global organisations operating in the pharmaceutical, biopharma, nutrition and beverage, clinical and diagnostics sectors and institutions in academia and research.
Complete Lifecycle Service Offering
Our Services include pre-sales consultation and product guidance for specific equipment to complete laboratory setups, specialist transport and delivery, installation and validation of new equipment followed by a tailored preventative maintenance, warranty management, breakdown and calibration service agreements.
Additionally, our extensive knowledge of the requirements within the regulated environments allows us to offer our clients a consultancy service to ensure they are meeting the highest standards.
A Commitment to Quality
We have held continuous certification to ISO standards since 1994. We hold ISO 9001, ISO 14001, ISO 45001, and ISO 17025 (INAB) certifications. Quality is at the heart of everything we deliver.
Specialist advice and guidance to support you in choosing the right solution to meet regulatory requirements in your laboratory or production environment.
Installation and commissioning of your equipment or software with documented verification that it has been installed in an environment as per the manufacturer’s recommendations.
Ensure your equipment or software is installed, operating, and performing as per manufacturer or regulatory requirements with our IQ, OQ, PQ and RQ services.
Protect, maintain, and extend the lifetime of your equipment or software through our repair and maintenance services.
Single and multi-vendor service agreements for preventative maintenance, breakdown, validation and calibration. Service Agreements can be tailored to meet customer specific requirements.
Implementation, validation and support of the scientific and industrial software applications for your equipment.
We are here to help you
If you have any questions or queries regarding our support offerings, member of our service team will always be happy to help.