Software Services for your Scientific and Industrial Equipment
In laboratories and production environments, software applications enable automatic data handling and control for weighing and analytical equipment from manufacturers such as Mettler Toledo, Agilent BioTek and Shimadzu.
At Mason Technology, our software specialists support and manage the software applications for clients some of whom operate in heavily regulated environments such as pharmaceutical, biopharma and the food and nutrition sector.
Our Software Solutions Team install, support, and manage software applications from a range of brands including:
- LabX laboratory software from Mettler Toledo allows users to manage multiple instruments through one interface. Instruments, resources, SOPs, tasks, and users can be centrally managed in LabX and then distributed to connected instruments such as balances, titrators, pH meters and spectrophotometers.
- visionCATS software from CAMAG is designed to organise the workflow of the HPTLC analysis, control the CAMAG instruments, and manage data evaluation.
- Gen5 Software from Agilent BioTek is an integrated tool for data collection and analysis, compatible with all BioTek’s multi-mode and single mode readers. To meet GxP laboratory requirements Gen5 Secure offers features designed to meet 21 CFR Part 11 rules.
- LabSolutions from Shimadzu provides a single, easy-to-use interface for multiple types of instruments, including HPLC, LC-MS, AA, GC and FTIR.
- Pax-it Image Management and Image Analysis software from PAX-it! allows users to manage, annotate and share their images, including measurement and analysis functions.
Software Solution Packages
From design specification to professional installation to ongoing maintenance, we have a software solution package that is suited to your every need. Additionally, all software packages can be customised as necessary to ensure that you are getting the support with your software that you need.
Software Implementation Services
- Design Specifications
- Project Management
- Consulting Services
- Software Installation
- Hypercare Services
- Integration
Software Validation Services
- Installation Qualification (IQ)
- Operational Qualification (OQ)
- Performance Qualification (PQ)
Software Support
- Software Level Agreements (SLA)
- Helpdesk Services
- Remote, Telephone and Email Support
- Health Checks
- Incident Management
What our customers say about our Software Services
‘The Consultants from Mason Technology have been a great support in helping us to understand the data processing and data calculation parts of the GCSolutions software package. To have a point of contact for advice on data analysis and method development is invaluable to us.’
Dr. Therese Uniacke Lowe, Senior Technical Officer in the School of Food and Nutritional Sciences, University College Cork
‘I must mention that when we purchased our new Shimadzu GCMS system from Mason Technology, they offered us a very comprehensive support package. They have helped us to get the most out of the system, answering any questions we have had since the beginning of GCMS installation through to helping us understand data processing and reporting with GCSolutions software.’
Olga Knutova, MSc, GCMS Technical Officer in Pharmacy School of Trinity College Dublin
We are here to help you
If you have any questions or queries regarding our support offerings, member of our service team will always be happy to help.