Service Agreements for your Scientific and Industrial Equipment
At Mason Technology, we offer service level agreements for each stage of the lifecycle of equipment including breakdown and repair, preventative maintenance, performance validation or re-qualification, and calibration.
With a service level agreement, you have the added peace of mind that should your equipment break down or malfunction you will have priority access to technical support, repairs, and spare parts.
Personalised Service Level Agreements
While we have defined service level agreements (as outlined below), these are flexible and can be tailored to meet the specific needs of the client.
We are here to help you
With Mason Technology you get access to unrivalled scientific expertise.
With a scientific or engineering background and a specific focus area, our sales specialists are experts in their field giving them a distinct advantage when specifying products or designing scientific solutions for clients. We forge strong partnerships with our suppliers ensuring we have access to additional product and solution expertise when needed.
Manufacturer trained in the products we represent, our service engineers work closely with our validation specialists to ensure that equipment is installed and commissioned in line with regulatory requirements. This is especially important in heavily regulated industries such as pharma and biopharma.
If you have any questions regarding our service agreements, complete the form and we will get back to you as soon as possible.