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Customer Testimonials – in the words of our valued clients

Mason Technology is a trusted partner in providing high-quality scientific equipment, services, and solutions to laboratories and production environments across Ireland. Our diverse customer base includes innovative start-ups and well-established local and multinational companies in industries such as pharmaceuticals, biopharmaceuticals, nutrition and beverages, high-value manufacturing, and academic research. Join the many satisfied clients who rely on Mason Technology for exceptional support and cutting-edge solutions tailored to their specific needs.

Hygeia Chemicals - Customer Testimonial for Mason Technology

“I recently had the pleasure of receiving training from Mason Technology on the GC in our lab, and I couldn’t be more satisfied with the experience.

From start to finish, the professionalism and expertise demonstrated by Sebastian Jurek was outstanding. The training sessions were thorough and tailored to our specific needs, ensuring that I gained a deep understanding of both the theoretical and practical aspects of the GC. Sebastian was incredibly knowledgeable and patient, taking the time to answer all my questions and providing great guidance that made the complex concepts much easier to grasp.

In addition to the excellent training, Mason Technology has consistently provided outstanding service with any questions I have had post-training. Their quick and comprehensive support has been invaluable in helping us address any issues and optimize our use of the equipment.”

Laura Munnelly, QC Analyst, Hygeia Chemicals

The Coombe Hospital Logo

Mason Technology have provided an excellent service in sourcing, installing and providing support for new equipment for our laboratory. The Mason team are highly professional, helpful and efficient in responding to any queries we have had. The after-sales support has been invaluable, and I would not hesitate in recommending Mason Technology.

I fully endorse Mason Technology as a reliable service provider.

Dr. Doyle, Lead Pathologist, National Cervical Screening Laboratory, The Coombe Hospital

“I wanted to thank you and everyone in Mason Technology who contributed to the successful delivery of our recent project, I was very impressed with the company. I found the team to be very professional and quality focused – from the development of the testing approach, generation of documentation, to the execution of the protocols. The qualification files are completed to a high standard and have proven to be very robust. I would particularly like to acknowledge Ken and the service engineers for their expertise, flexibility and ‘can-do’ approach which was vital in ensuring the equipment was commissioned and qualified in the tight deadlines.”

Jordan Costello, Quality Manager (QP/Deputy RP), United Drug

“Recently we purchased a new Shimadzu LC 2050C HPLC system from Mason Technology and we arranged for training on the system. The group we had for training ranged from new analysts less than a year out of college to seasoned veterans of 15+ years working with HPLC.

Sebastian Jurek was the Mason Technology representative who performed the training, and I cannot say enough good things about the training experience. He was very polite and friendly and put novice trainees at ease and encouraged them to ask questions. He was very professional and his knowledge of HPLC systems was expansive and practical, for every question presented by the seasoned participants he had an answer and additional helpful recommendations on the associated topics. He transitioned seamlessly between presenting introductory topics and advanced when enquiries were made.

During the training I mentioned a method validation project I was working on and he enthusiastically offered to assist providing resources to assist with potential methods and where to find them for future projects. These have been of great help.”

Patrick Lynch, Validation Chemist, Ovelle Pharmaceuticals

“At Strikebox Engineering, we consider Mason Technology to be an integral partner to our business. While working with them on bespoke precision weighing projects for clients in the Pharmaceutical industry, they have provided us with a very impressive level of specialist expertise, knowledge and service. We look forward to working with Mason Technology on many more successful pharma and bio-pharma process weighing solutions and projects for their clients in the future.”

John O’Reilly, Managing Director, Strikebox Engineering

“Aircraft engine borescope inspections require high-quality high-precision equipment along with rapid customer support.

Mason Technology has been a great provider of both to Aero Inspection and have proven to be an excellent partner over the years.

We look forward to continuing to work with them into the future.”

Alicia Tobin, Operations Manager, Aero Inspection International.

“Mason Technology provided an exceptional service in sourcing and delivering equipment to our facility. Their expert guidance and extremely quick response has been key to enabling our company to achieve success in a very dynamic environment. The end to end process from sourcing equipment to delivery, installation and including after sales support has exceeded our expectations. I fully endorse Mason Technology as a valuable and reliable service provider.”

High-tech Manufacturing Site, Munster

“Mason have been endlessly helpful in guiding me through the complexity of light microscopy. Thank you to the team for helping me make the right choices re objectives and fluorescent filters. Highly recommended.”

Paul Whelan, Lichenologist

“In Trinity College, with each lab having their own unique requirements, we are always impressed with the diverse range of scientific products, technical services, and specialist expertise available from Mason Technology.

Over the years, we have developed a strong partnership with the Mason team.  They consistently deliver exceptional customer service and technical support, and we have found them to be reliable, trustworthy and a pleasure to deal with.”

Mike Finneran, Senior Technical Officer, CRANN Institute, Trinity College Dublin

Dublin City University - Customer Testimonial for Mason Technology

“Both the installation process and training carried out by Sebastian were incredibly insightful and helpful, as he tailored it to our needs. He was incredibly patient and took his time to understand the goals of our research before guiding us towards the correct column, mobile phase, and experimental set-up.

As a first-time user of the HPLC, I was supplied with all the tools to confidently run my samples and I can only attribute this to the helpful nature of Sebastian.”

Dr. Jessica O’Neill, Mary Pryce Research Group, Dublin City University 

“Working with Mason Technology over the past 5 years in ATU Sligo has been a real pleasure.

They have always provided a very professional, efficient response to requests we may have whether for quotations, IT software queries or instrument issues.

Dave Barrett has been a reliable, knowledgeable, and dedicated point of contact for the team here in ATU Sligo. If he could not assist us by phone or e-mail, he took to the road to Sligo to provide hands on support with both instrument and software problems that we encountered. We will be forever grateful for his extensive knowledge and troubleshooting skills.

We were fortunate to have Sebastian Jurek, involved in installing our new Shimadzu LC-2060C and GC-2010 Pro, provide training on these instruments. We had a group of technical staff with varying levels of ability and Sebastian provided such clear and valuable training that everyone felt they had gained great experience and knowledge from the training course. Sebastian’s passion for teaching, both GC and HPLC was infectious. He left no question unanswered and simplified some very complicated separation techniques and processing analysis effortlessly.

Mason truly cares about their customers.

Dr Karen Deignan, Chief Technical Officer, Atlantic Technological University Sligo

Pioneer-Group“Working with Mason Technology on the establishment of Pioneer Group’s Life Science Incubation facility in Cherrywood has been seamless.

The team are reliable and responsive and have been wonderful to deal with, their openness to collaboration and working on bespoke offers for our growing cluster of member companies has been invaluable.”

Niamh Madden, General Manager, Pioneer Group Cherrywood

“Ever since the beginning of my career as a laboratory Technician in SETU Carlow I have participated in multiple trainings provided from Mason Technology, focused on the use of Shimadzu GC-2010 PRO with FID, Shimadzu LC-20 UV HPLC and Shimadzu i-Series LC-2030D.

Sebastian was the representative who provided these trainings, during which he was thorough, professional, polite and very knowledgeable in the use of the analytical equipment and software.

The company also organizes seminars which are great for networking and being informed on new updates. Mason Technology has helped me improve my technical skills, while all the company representatives are always eager to provide technical assistance, help and answer queries. In a few words: Excellent customer and technical service.”

Sofia Skoumpa, Technician at the Chemistry/Brewing & Distilling, Department of Applied Sciences, South East Technological University

“The support from Mason Technology and the Olympus products we have purchased have been a part of my journey ever since I started in NUIG nearly 20 years ago. Their support, knowledge and patience has always been welcome and much needed at times! We have gone from basic laboratory microscopes to a digital age and the latest Digital slide scanners, at every step we have appreciated their support. As we move to a new era it will be with confidence that you and your team will guide us through any new innovations and challenges ahead.”

Mark Webber, Senior Technical Officer at the School of Medicine of NUI Galway

“I recently completed a product training course with Mason Technology, and I could not recommend them highly enough.

Teagasc purchased the new Shimadzu GC-2030 from Mason Technology along with 2-days on-site product training for our team.  While the trainers were extremely knowledgeable on the Shimadzu GC-2030 I was especially impressed with how they tailored the course material to our specific requirements incorporating samples from our own research to make it highly relevant and practical.

I must also mention that since completing the training course, they have gone above and beyond by continuing to help us out with queries as they arise, including trouble-shooting Fatty Acids calculations for a research project, as we get accustomed to using the GC-2030.”

Dr. Emer Shannon, Marie Skłodowska-Curie Postdoctoral Research Fellow, Teagasc (Food Biosciences)

“We recently acquired a Shimadzu GC system from Mason Technology, and I am impressed by its performance. The instrument is not only highly accurate and sensitive but also user-friendly.

Additionally, the training provided by their consultant was exceptional. His patience and dedication to training our team were commendable. He invested ample time, thoroughly explained every detail, and assisted us in method development.

In summary, our experience with him was outstanding, making the entire process of integrating this system into our workflow a pleasant and informative journey.”

Masoud Ghaani, Trinity College Dublin

“Ben Colgan set up our Buchi Rotavapor R-100 with a recirculating chiller unit. Ben demonstrated the operation of the instrument in a concise, practical manner. He has an easy-going and friendly means of communicating the essential information. With Ben’s various tips and tricks, we are ready to start evaporating solvents!”

Martina O’Keeffe, Senior Technical Officer in the Biological Sciences Department at the University of Limerick

“I recently completed the LC-MS training with Mason Technology. This training was highly beneficial to me as a researcher. The course was very informative and gave me a great insight into the inner workings of the instrument.

The instructor was fantastic, the way he presented the information and the process of using the instrument helped me understand how I could analyse my samples.

The course is well worth it and will benefit me greatly with the day-to-day examination of my samples.”

Robbie Dunne, Postgraduate Researcher, South East Technological University

Public-Analyst-Laboratory---Customer-Testimonial-for-Mason-Technology

“The Public Analyst’s Laboratory Galway have worked with Mason Technology on a number of projects.

When training is required Sebastian, Padraic, Dave and the wider Masons team are extremely knowledgeable and have been an invaluable resource to us in achieving the extensive scope of accreditation we have today.  For example,  training provided in the last year has allowed us to successfully extend our ISO17025 scope of accreditation on both GC-MS and HPLC.  Training was well organised and the delivery was such that all levels of expertise from our team were able to take learnings away. Training consultants from Masons also showed a remarkable level of flexibility and we were able to customise parts of our training to relate specifically to our own complex testing requirements, particularly in Method Development.

I would have no hesitation is recommending Mason Technology in the provision of instrumentation, services and training.

Brian Boyle, Executive Analytical Chemist, Public Analyst’s Laboratory

“I have been buying laboratory equipment from Mason Technology for over 15 years including on several occasions when I needed to set up a laboratory from scratch. With a wide range of products, I find them to be competitively priced with excellent sales support and service.

However, what I really like about Mason Technology is that I have one-point of contact for everything. Whether I am looking for advice on a new product, have a query about a delivery, or an issue with a piece of equipment I can contact the same person directly and they will get me sorted.  While many companies talk about offering the personal touch, it is very apparent that with Mason Technology it is their way of business.”

Macdara Glynn, Senior Scientist, Curran Scientific

“Sebastian Jurek from Mason Technology ran a 2-day intensive onsite training course on UHPLC when we recently purchased our new system.

During this time, he fully explained the fundamentals and operation of our new Shimadzu UHPLC system, as well as the interpretation of data, to both new and more experienced users. His explanation left us all capable of performing a run and using the instrument independently.  He showed great understanding and knowledge of his area along with patience while we were learning. His colleague, Dave Barrett, joined him on the second day of training where together they imparted even more valuable knowledge and experience to us.

They are always just an email away if we need any support or encounter any issues on a day-to-day basis. Mason Technology have always been an excellent company to deal with.”

Colin McElduff B.A., Dip., Senior Laboratory Technician, School of Pharmacy and Biomolecular Sciences (PBS), Royal College of Surgeons

“As a long-time user of Evident (Olympus) NDT equipment, I first came across Mason Technology when Evident appointed them as official distributor of their NDT equipment and Stephen Smith got in touch to introduce himself.  It is fair to say that I have not looked back since.  Stephen is quick to respond to my queries and I can trust him to be honest and frank even when he knows the response is not what I want to hear.

Stephen will always keep me informed of new products or updates that he thinks would be of interest to me and because he has a very clear understanding of the Evident products and my market, he is usually correct.

When our equipment needs to be calibrated, Mason Technology look after the whole process for us making it as pain free as possible.”

Pat Murray, Level 3 NDT Manager, Dublin Aerospace Ltd

Tallaght University Hospital Logo

I was appointed Consultant Histopathologist in TUH in 2011 and since then Gordon and Jenny from Mason Technology have been my lifeline for any issues with my microscope.    

From setting up my new microscope and installation of software, to troubleshooting occasional problems that can arise; no task is too small for them to deal with (usually performed in a calm step by step fashion).    

Last year I ran the Royal College of Pathologists fellowship examination in Dublin. Jenny kindly came the day before the examination and helped the candidates set up their microscopes. Not only did she deal with some setting up glitches, but her calm demeanour also brought the stress in the room down a few notches.

Dr. Stephen Crowther, Histopathologist Consultant, Tallaght University Hospital

“I must mention that when we purchased our new Shimadzu GCMS system from Mason Technology, they offered us a very comprehensive support package. They have helped us to get the most out of the system, answering any questions we have had since the beginning of GCMS installation through to helping us understand data processing and reporting with GCSolutions software.”

Olga Knutova, MSc, GCMS Technical Officer in Pharmacy School of Trinity College Dublin

“The Consultants from Mason Technology have been a great support in helping us to understand the data processing and data calculation parts of the GCSolutions software package. To have a point of contact for advice on data analysis and method development is invaluable to us.”

Dr. Therese Uniacke Lowe, Senior Technical Officer in the School of Food and Nutritional Sciences, University College Cork

“After detailed discussions with Mason Technology about our application requirements and needs, they specified and supplied the Lionheart FX automated microscope to the Trinity Translational Medicine Institute and it has significantly helped different research projects since. Not only does it provide high quality imaging, but our research group has been able to create a novel chemotaxis assay to image in real time Natural Killer cell movement between adipose and tumour patient-derived tissue conditioned media. The machine is easy to use and has a broad range of applications.”

Caroline Marion, Department of Surgery PhD Student, Trinity College Dublin

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