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What our customers say

The customer is central to our strategic development, we will strive to exceed their needs & expectations. We specialise in providing solutions and equipment for Research and Development, Life Sciences, Quality Control and other scientific sectors. See what our customers say below.

I’ve had a good experience working with Mason Technology, in the last 3-4 years we now have three systems, it’s a happy collaboration. The service is great and there was good help from the specialist David Barrett when we have had problems.

Dr Dan Wu RCSI

We are a large Pharmaceutical company based in the West of Ireland responsible for mass production of bulk product that is completed to finished product. This requires the testing of raw materials, bulk products, final products and stability programmes across a wide range of therapeutic areas. Given the ever-changing nature of the Pharmaceutical industry, we as a company were striving for ways to better control the data we generate, and the securities/protections required to uphold its integrity. Not only this but we also needed a system that could handle the large volumes of data that a large, continuously operating laboratory such as ours would accrue.

During our search for a solution we came into contact with Mason Technology and discovered LabX. With the assistance of Mason Technology’s expert representatives, we installed, validated and released LabX within our laboratory in July 2019. Initially installed to control and monitor our critical pH data, we have since expanded its use to include conductivity meters, melting point systems, and we are currently in the process of adding our analytical balances to LabX , we also have plans in the future to add UV spectrophotometers.

To say that LabX has been a game changer is an understatement. Since its implementation our compliance with 21 CFR Part 11 and EU Annex 11 requirements has improved a hundred-fold. Each instrument is access controlled, has set methods for use, has audit trail functionality and the data is 100% secure. Data can be tracked from the point of generation to the point of reporting, and more importantly each step in the process is attributable. The reporting process has also seen major improvements with the built-in report generation function of LabX streamlining our review and approval process, leading to less paper generation within the laboratory.

To summarise, we have not looked back since introducing LabX into our laboratory and look forward to a long and fruitful relationship with Mason Technology knowing that our data is protected, streamlined and secure.”

Mason Technology LabX Customer

We contacted Mason Technology to arrange a site visit at short notice, with a view to replacing a significant number of our laboratory’s rotary evaporators. From the word go, Lizzie was fantastic, and helped advise on the suitability of different rotavapor set-ups that suited our budget and specifications. The group eventually settled on three Buchi R100 systems, with further upgrades to the systems chosen on Lizzie’s advice. We feel that both Lizzie and Mason Technology have offered a far superior customer service experience than most of their competitors, with Mason Technology now likely to be the group’s first port of call for any future laboratory equipment purchases.

Robert Conway-Kenny, TCD.

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Case Study Sample 1


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