Software Services for Scientific and Industrial Applications
In laboratory and production environments, software is essential for enabling data integration, regulatory compliance, and centralised instrument control. At Mason Technology, our Software Solutions Team partners with clients to install, configure, validate, and support applications that drive productivity and compliance especially in highly regulated sectors like pharmaceutical, biopharma, and food.
We work with software from leading manufacturers such as Mettler Toledo, Shimadzu, Agilent BioTek, CAMAG, and PAX-it to ensure seamless implementation tailored to your instrumentation and compliance needs.
Our Software Solutions Team install, support, and manage software applications from a range of brands including:
- LabX (Mettler Toledo): Centralised control of balances, titrators, pH meters and spectrophotometers with advanced SOP and user management. LabX is ideal for data integrity and compliance with GxP requirements.
- LabSolutions (Shimadzu): Unified software for HPLC, LC-MS, AA, GC, and FTIR, supporting both client-server and DB/file-based architectures.
- visionCATS (CAMAG): Workflow management for HPTLC analysis with full instrument control and data evaluation.
- Gen5 (Agilent BioTek): A secure data acquisition and analysis platform for BioTek readers, including Gen5 Secure for 21 CFR Part 11 environments.
- Pax-it (PAX-it!): A robust solution for image management, annotation, measurement, and sharing that is fully integrated for lab workflows.
Software Solution Packages
Whether you’re installing a new system or upgrading your existing setup, we offer flexible service packages tailored to your environment all of which can be customised to meet your compliance, integration, and training needs.
Implementation Services
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System Design & Specification
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Project Management
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Custom Consulting
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Software & Hardware Installation
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Integration with Instruments & Networks
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Hypercare & Post-Go-Live Support
Validation Services
- Installation Qualification (IQ)
- Operational Qualification (OQ)
- Performance Qualification (PQ)
Software Support
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SLAs for peace of mind
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Helpdesk Support
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Remote & Onsite Assistance
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Scheduled Health Checks
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Issue & Incident Management
What our customers say about our Software Services
‘The Consultants from Mason Technology have been a great support in helping us to understand the data processing and data calculation parts of the GCSolutions software package. To have a point of contact for advice on data analysis and method development is invaluable to us.’
Dr. Therese Uniacke Lowe, Senior Technical Officer in the School of Food and Nutritional Sciences, University College Cork
‘I must mention that when we purchased our new Shimadzu GCMS system from Mason Technology, they offered us a very comprehensive support package. They have helped us to get the most out of the system, answering any questions we have had since the beginning of GCMS installation through to helping us understand data processing and reporting with GCSolutions software.’
Olga Knutova, MSc, GCMS Technical Officer in Pharmacy School of Trinity College Dublin
We are here to help you
With Mason Technology you get access to unrivalled scientific expertise.
With a scientific or engineering background and a specific focus area, our sales specialists are experts in their field giving them a distinct advantage when specifying products or designing scientific solutions for clients. We forge strong partnerships with our suppliers ensuring we have access to additional product and solution expertise when needed.
Manufacturer trained in the products we represent, our software specialists work closely with our validation specialists to ensure that software is installed and commissioned in line with regulatory requirements. This is especially important in heavily regulated industries such as pharma and biopharma.
If you have any questions regarding our software services, complete the form and we will get back to you as soon as possible.