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Our Culture

Innovative – Fun – Dynamic – Trustworthy

 

We encourage an innovative, dynamic and fun working environment to allow each employee to develop and progress on their journey.

At Mason Technology we are always on the look out for talented professionals to join Our Team.

If you would like to join us on our mission, check out our current vacancies below.

 

 

We are currently recruiting for the following position:

Mason Technology is a wholly owned Irish company established in 1780. The principle activities include the supply and distribution of analytical, laboratory and weighing instruments, whilst also offering a comprehensive after sales service.

We are currently recruiting a LabX Software Application Support Specialist, who will provide support for specialised Mettler Toledo Software. LabX controls a range of Mettler Toledo laboratory equipment such as weighing and analytical instrumentation. The software facilitates automatic data handling, high process security and full SOP user guidance. This is a collaborative role based in the Mettler Toledo Sales Business Unit, working closely with the service department and software support teams. This role will be based in the Munster or Leinster area with a requirement to travel nationwide.

Responsibilities

  • Support the Mettler Toledo Business Unit in the continued growth of LabX, including the development and implementation of processes and procedures.
  • Support customer requirements such as workflow analysis, method development and data integrity.
  • To act as first point of contact for inbound technical application issues providing technical assistance to customers.
  • Project manage LabX projects coordinating various stakeholders to ensure a smooth training and method development process.
  • Provide LabX Platform professional Services including seminars, demonstrations, method development & online or onsite LabX technical application support.
  • Provide ongoing support to both customers and sales/service personnel.
  • To assist the sales quoting process to ensure all relevant products, services and accessories are included on sales quotations.
  • Stay current with Laboratory Regulations from such entities as USP,FDA, MHRA.

Requirements

  • 3rd level Science degree required
  • Ideally experience working in a regulated laboratory (follow guidelines of MHRA, FDA, EU Annex 11).
  • Experience in planning and creating an analysis, laboratory reports and working under GLP with basic understanding of Laboratory Instruments.
  • Knowledge of Laboratory Software Systems and competent in Microsoft packages.
  • Knowledge and experience of MT Laboratory Weighing & Analytical product desirable.
  • Self-starter can work independently and as part of a team when required.
  • Have excellent organisational, communication and interpersonal skills.
  • Strong communication skills and comfortable working with various levels of customers.
  • Creativity in solutions

Salary & Benefits 

• Salary is negotiable, DOE, Company Car included
• Working in a dynamic environment
• Educational Assistance & Support
• Company Pension Plan
• Social Club
• Employee Assistance Programme for employees and family members
• Fresh fruit available daily in company canteen

Please forward a copy of your CV with cover letter to recruitment@masontec.ie or apply online.

Mason Technology is a wholly owned Irish company established in 1780. The principle activities include the supply and distribution of analytical, laboratory and weighing instruments, whilst also offering a comprehensive after sales service.

We are currently recruiting an IT Administrator (Junior Role) based in our Cork or Dublin office. This new role will report to our Software Solutions Manager.

Responsibilities

• Provide first line IT & telephone support
• Responsible for incident management via a ticketing system
• Supporting new and existing customer projects remotely and on-site
• Incident Management – ensure all tickets are resolved efficiently for both internal & external customers
• Administrative tasks – replying to queries, updating documentation, reviewing design specifications, privilege lists and data integrity assessments

• Liaise with external suppliers and vendors to support the resolution of issues

Qualification/Requirements:

• At least 1 year IT Systems development and support experience
• Third level IT course (min Level 6, ITIL Certified, Microsoft Certification, CompTIA.
• Strong software and IT infrastructure knowledge
• Customer support experience – liase and troubleshoot with customers to understand their technical issues and the support required.
• Good knowledge of Database system; SQL; MS SQL Servers
• Knowledge of networking and LAN/WAN technologies, Firewalls, Anti-Virus, Web filtering, Connectivity, Data Protection
• Good knowledge of root cause analysis and problem-solving techniques.
• Capable of understanding user and process requirements and able to translate them into software solutions.
• An outgoing personality with a passion for supporting the customer, ‘get up and go ‘ attitude

Additional non essential advantageous skills:
• Knowledge of Computer Validation in a GxP environment
• Knowledge of LIMS systems and system integration, with good understanding of API.
• Knowledge of installing/maintaining software required in laboratory processes
• Experience in regulated environments such as Medical, Pharmaceutical or Chemical sectors.

Salary & Benefits:

• Salary is negotiable, DOE
• Working in a dynamic environment
• Educational Assistance & Support
• Company Pension Plan
• Social Club
• Employee Assistance Programme for employees and family members.
• Fresh fruit available daily in company canteen

Please forward a copy of your CV with cover letter to recruitment@masontec.ie or apply online.

Can’t see a role for you?

Mason Technology are always looking for talent. Drop us an e-mail at recruitment@masontec.ie Don’t forget your CV! Alternatively click the below button and apply online.

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