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Service Agreements

We offer our Clients a range of Service Level Agreements (SLA) to suit individual needs

Mason Technology provide a wide range of SLAs which are flexible and can be tailored to meet the customer requirements. These range from Premium Cover to Calibration only SLAs and we can mix and match various options depending on the needs of the customer. Preventative Maintenance parts are recommended for scheduled visits and Performance Qualification or Performance Validation can also be included in our SLA offerings.

SERVICE LEVEL AGREEMENT OPTIONS AVAILABLE

  • Preventative maintenance service
  • Routine service parts included (When specified)
  • Breakdown call out and labour
  • Breakdown parts included
  • Post service qualification (PQ/PV upon request)
  • Phone and email technical support
  • Priority breakdown response
  • Electronic service reports
  • Preventative maintenance service
  • Routine service parts included (When specified)
  • Breakdown call out and labour
  • Post service qualification (PQ/PV upon request)
  • Phone and email technical support
  • Priority breakdown response
  • Discounted PM and repair parts
  • Electronic service reports
  • Preventative maintenance service
  • Routine service parts included (When specified)
  • Post service qualification (PQ/PV upon request)
  • Phone and email technical support
  • Discounted PM and repair parts
  • Discounted Callout and labour rates
  • Electronic service reports
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