Authorised Service Provider for Agilent BioTek Equipment

Mason Technology is an Authorised Service Provider for Agilent BioTek instrumentation in Ireland, delivering service, maintenance, and technical support for laboratories operating BioTek systems.

By supporting your installed equipment, we help ensure consistent performance, compliance, and reliable day-to-day operation.

Service and Support for Agilent BioTek Systems

Our services are designed to keep your Agilent BioTek systems running correctly, from initial setup through to ongoing support.

Installation, Commissioning and Qualification

To begin with, we install and commission your equipment in line with manufacturer recommendations. This ensures your system is ready for use from day one.

The service includes:

• Setup in the correct operating environment
• Initial power-up and functional testing
• Commissioning checks to confirm correct operation
• Optional certified commissioning with performance documentation

As a result, your system is properly set up and performing as expected before routine use.

Validation and Qualification (IQ/OQ/PQ/RQ)

For regulated environments, we provide structured validation services.

This verifies that your equipment is:

• Installed correctly (IQ)
• Operating as intended (OQ)
• Performing consistently for its application (PQ)
• Maintained in a validated state (RQ)

In addition, all documentation can be aligned with your internal quality and compliance requirements.

Preventative Maintenance and Service Contracts

Regular maintenance is essential to reduce downtime and maintain performance.

We provide:

• Scheduled preventative maintenance
• Planned replacement of key components
• Flexible service agreements

This helps maintain reliability while reducing the risk of unexpected failures.

Repair and Technical Support

When issues arise, our nationwide service team provides fast and practical support.

Services include:

• Fault diagnosis and repair
• Technical and application support
• Local service delivery for faster turnaround

As a result, downtime is minimised and systems are returned to service quickly.

Software Support – Gen5 and Laboratory Systems

In addition to hardware support, we provide services for Gen5 (Agilent BioTek) software.

This includes:

• Installation and setup
• Ongoing support and troubleshooting
• Support for compliant environments, including 21 CFR Part 11 where required