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Maintenance and Service Support for Don Whitley Scientific Equipment

As the exclusive distributor of Don Whitley Scientific (DWS) products in Ireland we offer a range of maintenance services and support that will help you get the most out of your workstations (anaerobic/hypoxic/GMP compliant), spiral platers, and jar and gassing systems.

Mason Technology has a team of 5 factory-trained service engineers with extensive experience working on Don Whitley Scientific products. Each engineer has undergone service training with Don Whitley Scientific, ensuring they possess the knowledge, skills, and expertise required to provide top-quality service for your equipment. Our close working relationship with the DWS team also gives us access to the latest technology, technical support, and product innovations for our customers.

As the only Don Whitley Scientific distributor in Ireland, we can offer the best prices for your parts and equipment needs. Furthermore, we stock their parts in our Dublin warehouse, which reduces lead times. Combined with our service engineers’ expertise working with Don Whitley Scientific products, you can quickly and easily obtain the parts and solutions you need.

Our services include:

Installation and Commissioning Services 

We can install and commission any of your Don Whitley Scientific products including anaerobic workstations, GMP compliant workstations, hypoxic workstations, spiral platers, and jar and gassing systems.  Our manufacturer trained service engineers will ensure that your equipment is installed in line with manufacturer recommendations.

Read more about our Installation and Commissioning Services

Validation Services   

For customers, especially those operating in heavily regulated industries such as pharmaceutical, biopharma, medical devices, nutrition and beverage, and manufacturing, we offer a range of flexible validation services including installation qualification (IQ), operational qualification (OQ),  performance qualification (PQ) and requalification (RQ). All validation services and associated documentation can be delivered in line with your own specific requirements.

 INAB accredited Temperature/Humidity Mapping

We provide temperature and humidity mapping services for Don Whitley Scientific products at customer set points. Using the latest technology in temperature and humidity mapping equipment, our service engineers will determine if your DWS equipment can maintain temperatures within defined limits.

Our temperature and humidity mapping services are INAB (ISO 17025) accredited and the accompanying validation documentation can be customised to meet your own needs.

Preventative Maintenance 

Regular maintenance of your Don Whitley Scientific equipment will extend the lifespan of your equipment, reduce the risk of breakdowns, and ensure that it operates at peak efficiency. Our team of experienced service engineers can carry out preventative maintenance services, including the replacement of parts at advised maintenance intervals. We have several types of service level agreements available to customers including Preventative Maintenance, Premium Cover or Calibration only.  All service level agreements are flexible and can be tailored to meet your own specific requirements.

Availability of Replacement Spare Parts   

As the exclusive distributor of Don Whitley Scientific products, we stock a wide range of spare parts in our Dublin warehouse. This enables us to provide quick and efficient service to our customers, reducing lead times and minimising downtime for your equipment.

‘I wanted to thank you and everyone in Mason Technology who contributed to the successful delivery of our recent project, I was very impressed with the company. I found the team to be very professional and quality focused – from the development of the testing approach, generation of documentation, to the execution of the protocols. The qualification files are completed to a high standard and have proven to be very robust. I would particularly like to acknowledge Ken and the service engineers for their expertise, flexibility and ‘can-do’ approach which was vital in ensuring the equipment was commissioned and qualified in the tight deadlines.’

Jordan Costello, Quality Manager (QP/Deputy RP), United Drug

We are here to help 

If you would like to talk to us about our DWS services, complete the form below and we will get back to you.

Mason Technology service engineers on a training course at Don Whitley Scientific
Mason Technology service engineers on a training course at Don Whitley Scientific

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